Frequently Asked Question
Pay for my service but is still suspended
Last Updated 28 days ago
 | ► Billing I paid but my service is still suspended Payment processing hours |   |
► Support: soporte@ajtel.net | ajtel.net/ticket | +52 55 8526 5000
011. Verify you reported your payment
⚠ Payments that are NOT reported are NOT automatically reactivated. Report your payment here.
022. Check the processing schedule
| Monday to Friday | 10:00 AM — 6:00 PM |
| Saturdays | 10:00 AM — 2:00 PM |
| Sundays and holidays | No processing |
✓ Already reported and time has passed? If you have already reported your payment and the processing window has passed without reactivation, open a support ticket attaching the payment receipt.