Frequently Asked Question

What are the levels of Service
Last Updated 5 years ago

Are the processes that guarantee a response time to the client, in the quality of the service and its support ...
  • Low-Low (Support Level 1) Maximum Time 120 minutes
  • Nomal (support Level 1) Maximum time 120 minutes
  • High-High (support Level 2) Maximum Time 60 Minutes
    • (automatic migration of level 1 without attention)
  • Emergency-Emergency (Level 3 Support) Immediate Attention by Operation Direction and General Management (Used when the operation of health services such as hospitals, ambulances or international connectivity in case of disaster is in danger)
    • (Migrated from level 2 automatic to envelope over time)

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