Frequently Asked Question
Why do I have calls that hear me very low in volume
Last Updated 28 days ago
 | ► Technical Support — VoIP Why can others barely hear me? Microphone volume adjustment in softphone |   |
► Support: soporte@ajtel.net | ajtel.net/ticket | +52 55 8526 5000
⚠ Most common cause: Your softphone or device microphone is below the required level. This is a local audio configuration issue, not a network problem.
01 Solution — Windows
Go to Control Panel → Sound → Recording.
Double-click the active microphone and adjust:
Double-click the active microphone and adjust:
| Microphone level | Raise to 80-100% |
| Mic Boost | Enable the MIC BOOST checkbox |
02 Solution — macOS
Go to System Preferences → Sound → Input.
Raise the Input volume slider to maximum.
Raise the Input volume slider to maximum.
03 Adjust in the Softphone
In your softphone (Linphone, Blink, Zoiper, MicroSIP), find the Audio / Devices section and raise the microphone level.
✓ If the problem persists: Open a ticket and send us a screenshot of your audio settings.
ajtel.net/ticket
ajtel.net/ticket