Frequently Asked Question
Payment Report
Last Updated 28 days ago
 | ► Billing Payment Reporting How to report your payment to reactivate service |   |
► Support: soporte@ajtel.net | ajtel.net/ticket | +52 55 8526 5000
⚠ Importante: The system will NOT automatically reactivate your service unless you report the payment. This applies to all payment methods including transfers and deposits.
Steps to report your payment
1.Go to ajtel.net/ticket and open a new ticket.
2.Select the Payment Report option.
3.Fill in all fields of the form accurately.
4.Attach the payment receipt (screenshot or PDF).
5.Submit the ticket — you will receive confirmation by email.