Frequently Asked Question

I do not have Internet Service
Last Updated 6 years ago

Please check the following:
  • If it is by microwave
  1. check the black eliminator (PoE) is connected to the power, and this is on and something hot
  2. That the cables of Network are well connected the one that comes from the antenna goes where it says PoE and the one that goes to your network is where LAN says
  3. That your router is connected to the power and has connected the cable that comes from our service.
  • If it is for Optical Fiber:
    1. That the cable is not broken.
    2. That the cable reaches the ONT
    3. That the ONT LEDs are not in red.

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