Frequently Asked Question
I do not have the contracted capacity
Last Updated 17 days ago
 | ► Technical Support — Internet I am not getting my contracted speed Speed test and bandwidth verification |   |
► Support: soporte@ajtel.net | ajtel.net/ticket | +52 55 8526 5000
01Run the speed test
02Make sure the test is clean
| ✓ Disconnect | All other devices from the network during the test |
| ✓ Connection | Use direct ethernet cable, not WiFi |
| ✓ Time | Run the test during low-demand hours |
03If the speed is lower than contracted
⚠ Screenshot and report: Open a ticket attaching a screenshot of the speed test.