Frequently Asked Question
My calls are cut off or have poor outgoing audio quality
Last Updated 28 days ago
 | ► Technical Support — VoIP Poor outgoing audio quality or call cuts Insufficient upload bandwidth issue |   |
► Support: soporte@ajtel.net | ajtel.net/ticket | +52 55 8526 5000
⚠ ⚠ Identified cause: This problem occurs when your connection has very little upload bandwidth. Many ISPs offer 100 Mbps download but only 12 Mbps upload, creating a bottleneck for voice traffic.
01► How to verify?
Run a speed test at:
Check the Upload value. For quality VoIP, at least 1 Mbps upload per simultaneous call is recommended.
Check the Upload value. For quality VoIP, at least 1 Mbps upload per simultaneous call is recommended.
02► Possible solutions
| Change internet plan | Ask your ISP for a plan with better upload/download ratio |
| Enable QoS | Configure VoIP traffic priority on your router (UDP ports 5000-6000 and 10000-40000) |
| Reduce network load | Avoid downloads or streaming during calls |
✓ If the problem persists: Open a ticket at ajtel.net/ticket